SightSmash Parent Scorer: support
Last updated July 24, 2026.
This page covers the SightSmash Parent Scorer mobile app, the volleyball scoring app parents use from the stands. It is a separate product from sightsmash.com, the marketing site, and from the SightSmash coaching application. Each has its own support and its own legal pages; this one covers the Parent Scorer app only.
Email us
Write to support@sightsmash.com. A person reads it. Include your phone model, the operating system version, and what you were doing when it went wrong.
That detail matters more here than it would for most apps, because we cannot see anything you record. The scorer sends no data to us and has no analytics or crash reporting, so no scorer server log, crash report, or copy of your match exists on our side. Fixed policy links open your browser without attaching scorer data. What you put in the support email is everything we have to work with.
Questions specifically about privacy or what the app stores can also go to privacy@sightsmash.com.
Do I need an account?
No. The app has no signup, no login, no password, and no email address to hand over. Open it and start scoring.
Does it work with no signal in the gym?
Yes. Scoring, stats, history, and local export/import do not need the internet, so a dead bar inside a concrete gym changes nothing. Airplane mode behaves the same for the scorer. Opening a policy page or sending an email through another app still needs whatever connection that browser or mail app normally requires.
I got a new phone. Where are my stats?
On the old phone. The app has no account and no cloud copy, so nothing follows you to a new device on its own, and we have no backup to restore from.
On Android there is one thing worth checking. Android's own Auto Backup may have saved a copy of the app's data into your personal Google account, and restoring the new phone from that Google backup can bring it back. That backup is yours, sitting under your Google account, so we cannot check whether it exists or pull anything out of it for you.
On iPhone, if you set the new phone up by restoring an iCloud or computer backup of the old one, the app's data may come across with it. Set the phone up fresh and it will not.
I deleted an athlete by mistake
That one is permanent. Deleting an athlete removes every match, set, and stat tracked for them. No undo, and no copy on our end to send you.
How do I delete what the app has stored?
- One match: open it from that athlete's match history and tap Delete.
- An athlete and everything tracked for them: delete the athlete from the athlete list.
- The current on-device database: uninstall the app.
A device backup in your personal Apple or Google account may retain a copy after uninstall and may restore it later. Delete that backup through your device or platform-account settings if you want those copies removed too. None of this requires a request to us, because we are holding nothing to delete. See the privacy policy for what gets stored in the first place.
The app closed in the middle of a set
Reopen it. It drops you back into the match in progress with your taps intact. Locking the phone, taking a call, or switching apps mid-set loses nothing.
To stop a match without finishing it, use the back arrow on the scoring screen and confirm Abandon match. Your taps stay saved, but the match will not count toward season stats.
My kid's hitting percentage does not match the team's book
Two reasons, and both are also in the app's own Help screen.
First, hitting percentage counts every swing, not only the ones that ended the rally. Tap Kill and Atk Err but skip In Play and the denominator is missing every swing the other team dug up, which pushes the number to roughly double what it should be. Serve In does the same job for ace percentage.
Second, this app charges a reception error on every 0-rated serve receive. A college stat sheet only charges one when the serve wins the point outright. So the reception error count here runs high against a college box score by design, and that gap is a difference in definition rather than a bug.
It only tracks one player
Correct. The app follows the athlete you picked and has no idea what the other players on the court are doing. The +1 Us and +1 Them buttons exist for points your kid had nothing to do with, so the score stays right without inventing a stat for a kid standing in the back row.
Why volleyball only?
Version one ships volleyball. Basketball is written and it works. But it has not had the testing volleyball has, so it stays out of the app until it does.
Can my kid's coach or club see this?
No. Nothing you record leaves your phone unless you tap Share and send it somewhere yourself. No club account, no league feed, no way for anyone to pull your stats.
Is it free?
Yes. No subscription, no in-app purchase, no ads.
Reporting a bug
Email support@sightsmash.com with the phone, the OS version, the screen you were on, and what you expected to happen instead. A screenshot helps more than a description (a photo of the screen taken with another phone works fine).
Please do not send us your athlete's data. We do not need it to fix a bug and we would rather not have it.
Who runs this
SightSmash Parent Scorer is a product of Field & Forge Sports. The privacy policy and terms for the app both live on this site.